“Otter would definitely encourage everyone to ask for permission,” he said. He also said users should always make their colleagues aware before a meeting if they plan to use Otter Assistant. However, Liang stressed, Otter Assistant does notify participants through the Chat function and is clearly visible as a meeting participant. Michels notes that while there has been some acceptance around meetings being recorded, Otter does not use in-app recording the usual recording indicator is not on. The issue of privacy has been a recurring concern for many videoconferencing platforms over the last year. Liang adds that if the contents of a meeting are confidential - or participants don’t want it recorded - the host can remove the Otter Assistant in the same way you could remove any problematic attendee. “In addition, it also posts a message in the chat box, providing an additional signal that Otter is taking notes.” It's not like it's secretly doing something without telling anybody,” Liang said. The meeting host can see it, so it does provide transparency. Otter Assistants appear on video calls as a separate muted and video-less participant from the individual running the tool, meaning all attendees can see the feature is running throughout the meeting. Otter.ai co-founder and CEO Sam Liang, in an interview in May, said Otter Assistant works as a silent assistant, automatically joining meetings to take live notes that can be shared with all attendees. “That's exactly why we need to embrace products and services that make online meetings better and more efficient.” “It only takes one remote participant to justify the use of online meeting services,” Michels said in an interview earlier this year. While some workers this summer started to make a cautious return to the office, the shift toward hybrid workplaces and the rise in the Delta variant of the coronavirus is unlikely to mean a meaningful drop in online meetings anytime soon. “Otter solves these problems by being one app - that's one UI and one app, and one repository,” said Michels.
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